Refund and Cancellation Policy

Last updated: 11 October 2026

1. Overview

Digital Fox is operated by EpicStash Ltd and provides digital products, software licenses, and related services through https://digital-fox.net.

This Refund and Cancellation Policy explains how we handle refund requests for our products and services.

Our policy does not override any mandatory consumer rights that apply to your purchase.

2. Digital Products

Our digital products may include WordPress plugins, WooCommerce extensions, software licenses, downloads, and other digital tools.

If a product does not work as described, contact our support team with your order number and a description of the issue. Where appropriate, we will attempt to help resolve the problem.

Depending on the circumstances and applicable law, available remedies may include troubleshooting, a replacement or corrected product, or a refund.

3. Refund Requests

Please contact us promptly if:

You cannot download a purchased product.
Your license key does not work as intended.
A product has a material defect.
A product materially differs from its advertised description.
You were charged incorrectly or the same order was charged more than once.

We may ask for reasonable information needed to verify the purchase and investigate the issue.

4. Compatibility and Incorrect Purchases

Before purchasing, customers should review the product description, system requirements, and compatibility information.

If you purchased a product by mistake or it is incompatible with your environment, contact us to discuss the circumstances. Any refund decision will take account of the applicable law, the product’s advertised terms, and the circumstances of the purchase.

Nothing in this section excludes a refund or other remedy required by law.

5. Digital Content and Withdrawal Rights

Depending on the country where you purchase, you may have a statutory right to withdraw from a purchase within a specified period.

For digital content supplied electronically, the loss of a statutory withdrawal right may require your express prior consent to immediate performance and acknowledgment of the consequences, as prescribed by applicable law.

We will not treat downloading or activating a product alone as automatically eliminating statutory rights where the law requires additional conditions.

6. Website Development and Custom Services

Refunds for website development, installation, customization, and other services depend on the agreed scope, work already performed, cancellation terms, and applicable law.

If you wish to cancel a service, contact us as soon as possible. We will review the request against the applicable agreement and any mandatory consumer rights.

7. Duplicate or Unauthorized Payments

If you believe you have been charged twice or a transaction was unauthorized, contact us with the relevant transaction details. We will investigate and, where appropriate, arrange a correction or refund.

8. How to Request a Refund

Email us at [Insert your official support email] with:

Your order number.
The product or service purchased.
The reason for the request.
Any relevant error message or supporting information.

Please do not send complete payment-card details or security codes by email.

We will review your request and respond within a reasonable period.

9. Processing Approved Refunds

Approved refunds will normally be sent to the original payment method where possible. The time required for the funds to appear may depend on the payment provider and financial institution.

Any applicable cancellation or refund conditions will be communicated before the purchase where required.

10. Contact Information

Company: EpicStash Ltd
Brand: Digital Fox
Website: https://digital-fox.net
Email: support@digital-fox.net